Customer Information

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Customer information for the conclusion of distance selling contracts:
The following information for distance contracts do not constitute any contractual terms. The contract conditions are contained in our Terms and Conditions. You shall receive all customer information in writing at the latest upon delivery of the goods. You can also print this customer information or download it as a pdf file.

1. Identity of the Seller
You are concluding distance selling contracts with Ms Lieselotte Heinrich as the Owner of the company Tortureangel®, registered at Schieferweg 19, 56727 Mayen, Germany. The Tortureangel® Company is a sole proprietorship. Its authorised representative is Ms Lieselotte Heinrich, Schieferweg 19, 56727 Mayen, Germany.

2. Address of the Seller
Company Tortureangel®, 
Lieselotte Heinrich, 
Schieferweg 19, 
D-56727 Mayen, Germany, 
Telephone: +49(0)2651 48637 

3. Conclusion of the Contract
Our website serves to inform you about the conditions and characteristics of the goods. The presentation of goods does not constitute a contractual offer, but is rather a non-binding invitation for you to order goods from us. By placing your order, you indicate your contract offer for a conclusion of a purchase contract. We will immediately confirm the receipt of your order. This confirmation constitutes the acceptance of your offer. For more information, please refer to our General Terms and Conditions.

4. Commodity Price
All prices quoted are retail prices expressed in € and they include the legally applicable value added tax of 19% at present.  Temporary promotions are identified as such in the description of each product on our website.
5. Delivery and Shipping Costs
We display the delivery and shipment costs additionally to the final prices of the respective goods, invoiced as follows:
For standard shipping within Germany we charge the following fees for up to 5 KG of weight: € 6.50, up to 10 KG: € 9.00, up to 20 KG: € 9.90 by DHL per order.
The costs of delivery & shipping for foreign orders may vary from country to country. For detailed information on the specific level of costs, please refer to the information under "Delivery and Shipment Costs".

6. Manner of payment and delivery
You can choose to pay for the goods you ordered by prepayment, Paypal, instant bank transfer or by credit card. With prepayment option, we deliver the ordered goods as soon as the payment has been received. For payments by credit card, we ship the goods immediately.

7. Right of Withdrawal Instruction

Right of Withdrawal  
You have the right to withdraw from this Contract within fourteen days, without the need to state a valid reason. The withdrawal period shall be fourteen days from the date on which you or a third party specified by you, other than the carrier, have taken possession of the goods ordered. In order to exercise your right of withdrawal, you must make your wish to withdraw from the contract known to:

Lieselotte Heinrich, trading under Tortureangel®,  
Schieferweg 19, 
D-56727 Mayen, Germany
Telephone: +49(0)2651 48637  

by means of a written notice (sent by post, fax or email) that clearly expresses your intention to withdraw from the Contract. In drafting your notice of withdrawal, you may use the attached withdrawal form template; however, strict adherence to its wording is not mandatory. The timely submission of the withdrawal notice before the end of the withdrawal period shall be sufficient for the purpose of observing the time limit.

Consequences of Withdrawal
If you withdraw from this Contract, we shall refund all payments that we have received from you, including delivery costs (with the exception of any additional costs incurred by your choice of another mode of delivery other than the least expensive standard delivery offered by us) within fourteen days of the day of our receipt of your notice of withdrawal. We will refund your dues by means of the same payment method that you used for the initial transaction, unless otherwise agreed; under no circumstances will you be charged any fees for this refund. We may withhold reimbursement until we have received the goods returned by you, or once you have supplied us with evidence of having sent back the goods, whichever is the earliest. You shall return the goods to us promptly and, in any event, not later than within fourteen days from the date on which you notify us that you are exercising your right to withdraw from the Contract. This deadline is considered as met if you send back the goods before the fourteen-day period elapses. You shall have to bear the direct costs of returning the goods. You shall be obliged to compensate us for any deterioration in value of the goods, if such deterioration in value results from an improper handling of the goods which differs from the necessary inspection of the external condition, properties and functioning of the goods in question.
End of Right of Withdrawal Instruction

8. Warranty Terms 
You are entitled to press warranty claims and exercise warranty rights under the applicable law. The warranty period is two years for new goods and 1 year for used goods. Beyond the legal guarantee determinations no guarantees are granted with regard to the delivered goods. The Seller's liability is governed by the statutory provisions.

9. Customer Service
You may direct your complaints to the following address:
Company Tortureangel® 
Lieselotte Heinrich 
Schieferweg 19 
D-56727 Mayen, Germany
Telephone: +49(0)2651 48637  

Status of: June 2014 
Copyright by Tortureangel®

Further customer information regarding online conclusion of contracts:  
The following information on online contracts do not constitute contractual terms. The contract conditions have been delineated in our Terms and Conditions.

1. How does an online contract conclusion work with us?  
If you've found on our website a product that you wish to purchase, select it by clicking on the button "Add to cart". You will be redirected to our virtual shopping cart, where the product you have selected is added. At any given time, you have the option to delete your entry by clicking on the "Remove" button (you will see a check mark) and then clicking on the "Update" button. When all the desired items are in your cart, you can start the ordering process by clicking the "Checkout" button. Next, a window will pop up where you can choose whether you want to set up a customer account with your order or only fill in your data. If you want to set up an account, click the "Continue" button under the heading "I am a new customer". If you only wish to fill in your data without opening an account, click the "Continue" button under the heading "Order as a Visitor". Now enter your address information. The fields marked with a red * must be filled in by you. Then click the "Continue" button. If you are already registered as a customer with us, you will only need to key in your e-mail address and your password and then confirm this data by clicking on the "log in" button. In this case, the address data you had entered for previous purchases will appear. You can change this information at any given time. Now, please check whether the shipping address is correct and rectify it, if necessary by a mouse click on the "Change Address" button. Once you have chosen the shipping method, click on the "Continue" button. Now, please check your billing address and correct the data if necessary by a mouse click on the "Change Address" button and also select one of the offered payment methods. Thereunder you will find our general business and sales conditions and relevent customer information. Please read them carefully. Confirm with a mouse click that you have familiarised yourself with the GTCs and customer information and that you consent thereto. In order to proceed with the order process, click on the "Continue" button. The order can then be finally executed by clicking on the "Purchase" button. Herewith, you have given us a legally binding offer with respect to all the goods in your shopping cart. We will immediately confirm the receipt of your  Order. The confirmation of receipt constitutes a simultaneous acceptance of your order.  

2. Storage of contract text and access for the customer  
We save your order details and send them to you together with our General Terms and Conditions as part of the order confirmation e-mail. Otherwise, you will not be able to access your order information.  

3. Input Errors  
You can correct your input before completing the ordering process by clicking the green "Edit" button.  You may also cancel the entire ordering process at any time.  

4. Contract Language
You have the possibility to enter into agreements with us either in German or in English.  

Status of: June 2014
Copyright by Tortureangel®